Privacy Policy

Privacy Policy

Empire Gas and Plumbing Ltd
Effective Date: 05/09/2025

At Empire Gas and Plumbing Ltd, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, visit our website, or contact us.

1. Information We Collect

We may collect the following types of personal information:

Name, address, email, and phone number

Billing and payment details (processed securely via third-party providers)

Service details (such as job requests, property access information, and maintenance history)

Website usage data (via cookies or analytics, if applicable)

2. How We Use Your Information

We use your personal data to:

Provide and manage our plumbing and gas services

Process payments and issue invoices

Communicate with you regarding appointments, enquiries, and updates

Maintain accurate business and service records

Comply with legal, safety, and regulatory requirements

We do not sell or share your information with third parties for marketing purposes.

3. Data Storage and Security

Your personal information is stored securely and only accessed by authorised staff.

We use appropriate technical and organisational measures to protect against unauthorised access, loss, or misuse.

4. Sharing Your Information

We may share data with trusted third-party service providers where necessary (e.g., payment processors, IT support, or regulators). These providers are required to keep your information safe and only use it for the purpose of providing their service.

5. Your Rights

You have the right to:

Request access to the personal information we hold about you

Request corrections to inaccurate or incomplete data

Request deletion of your personal information (subject to legal requirements)

Object to or restrict how we process your data

To exercise these rights, please contact us using the details below.

6. Cookies and Website Data

If our website uses cookies, they may collect basic browsing data to improve user experience and site functionality. You can adjust your cookie settings via your browser at any time.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Empire Gas and Plumbing Ltd

info@empiregasandplumbingltd.co.uk

07479675903

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.